Terms of Service

Last updated: March 2026

1. Introduction

Welcome to Landlord HQ (“the Service”), operated by Understood Solutions Ltd (“we”, “us”, or “our”). By accessing or using the Service you agree to be bound by these Terms of Service.

The Service is designed for use by private landlords and property owners in England and Wales. If you are acting in a professional capacity on behalf of a client, you remain responsible for ensuring your use of the Service complies with these terms.

If you do not agree to these terms, please do not use the Service.

2. The Service

Landlord HQ is a property compliance monitoring tool designed to help private landlords in England and Wales understand and track their legal obligations. We provide personalised compliance checklists, certificate expiry tracking, tenancy agreement analysis, and monitoring of UK housing legislation.

Landlord HQ is an information tool, not a legal advice service. Nothing in the Service constitutes legal advice, and you should not rely on it as such. Compliance requirements can vary depending on your specific circumstances, local authority rules, and changes in the law. Always consult a qualified solicitor for advice specific to your situation.

We make no guarantee that using Landlord HQ will ensure your full legal compliance. Responsibility for meeting your legal obligations as a landlord remains entirely with you.

3. Accounts

You must provide accurate and truthful information when creating your account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Your account is personal to you and must not be shared with or transferred to any other person. If you become aware of any unauthorised access to your account, notify us immediately at hello@landlordhq.uk.

4. Subscription and Pricing

4.1 No Free Trial

Landlord HQ does not offer a free trial. Full access to the Service requires a paid subscription. A free tenancy agreement compliance check (showing issue count only) is available without an account as a demonstration of the Service.

4.2 Subscription

Full access requires a subscription at £4.99 per month or £49 per year (save 18%). The subscription covers your entire portfolio — there is no per-property charge and no limit on the number of properties. Payment is processed securely via Stripe. You may cancel your subscription at any time via the Settings page within the app, or by emailing hello@landlordhq.uk. Cancellation takes effect at the end of the current billing period. No partial refunds are issued. No money-back guarantee is offered.

4.3 Portfolio Coverage

Your subscription covers all properties in your portfolio — whether you have 1 property or 100. There is no per-property fee and no limit on the number of properties you can add.

5. Acceptable Use

You agree not to:

  • Share your account credentials with any other person.
  • Copy, reproduce, or redistribute any content from the Service without our written permission.
  • Use automated tools, bots, or scripts to access or interact with the Service.
  • Attempt to reverse engineer, decompile, or otherwise obtain the source code of the Service.
  • Circumvent or attempt to circumvent any usage limits or access controls.
  • Upload documents that do not belong to you or that you do not have the right to submit for analysis.
  • Use the Service for any unlawful purpose or in a way that could harm Understood Solutions Ltd or other users.

6. Intellectual Property

All content within the Service — including but not limited to compliance checklists, legislation summaries, AI-generated analysis, design, branding, and software — is owned by or licensed to Understood Solutions Ltd.

“Landlord HQ” is a trading name of Understood Solutions Ltd. You may not reproduce, distribute, publish, or use any content from the Service for any commercial purpose without our prior written consent.

7. AI-Generated Content

Landlord HQ uses artificial intelligence provided by Anthropic (Claude) to power compliance analysis features, including tenancy agreement checking and legislation monitoring. Whilst we take reasonable care to ensure the accuracy of AI-generated content, AI models can and do make errors. You must not rely on AI-generated compliance analysis as a substitute for professional legal advice.

Landlord HQ monitors legislation.gov.uk and related government sources on a weekly basis and updates compliance information accordingly. However, we cannot guarantee that our information reflects every legal change at the moment it comes into force. Always verify critical compliance requirements with a qualified professional.

Uploaded tenancy agreement documents are used solely to provide the compliance analysis you have requested. Documents are stored securely and are not used for any other purpose. We do not share uploaded documents with third parties.

8. Geographical Scope

The Service covers compliance requirements under the law of England and Wales only. Scottish tenancy law differs significantly and is not covered. Northern Ireland law also differs. Do not rely on Landlord HQ for compliance with Scottish or Northern Irish legislation.

9. Data Protection and Privacy

We are committed to protecting your privacy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For full details of how we collect, use, protect, and retain your data, and your rights, please see our Privacy Policy.

10. Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that the compliance information it provides is complete, current, or applicable to your specific circumstances.

To the fullest extent permitted by applicable law, our total liability to you shall not exceed the total subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be limited or excluded by law.

11. Termination

You may cancel your subscription and close your account at any time via the Settings page in the app, or by emailing hello@landlordhq.uk. We reserve the right to suspend or terminate your access to the Service at any time if you breach these terms, without liability to you. Upon termination, your right to access the Service ceases immediately.

12. Changes to Terms

We may update these terms from time to time to reflect changes in our Service, technology, or legal requirements. We will notify you of any material changes by email to the address associated with your account. Your continued use of the Service after the notification date constitutes your acceptance of the updated terms.

13. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these Terms of Service, please contact us at hello@landlordhq.uk.